We believe that professional relationships need to be based on mutual trust, mutual support, mutual respect and mutual integrity.
Our commitment to you:
- We will return your emails and phone calls promptly
- Free phone and email support so you can ask us anything at no extra cost
- Up-front price quote before we start your job
- We will meet the deadlines we agree with you. If there are circumstances outside our control, we will tell you well in advance.
- We believe a problem isn't solved, or a piece of work finished, until you are 100% delighted.
- Proactive advice about concerns with your business or taxes
In return, please:
- Tell us immediately if we do anything you are unhappy with. Your feedback is critical to our continuing to innovate and improve.
- Give us all the information we need to do the work within the time frames we agree upon
- Ask as many questions as you need, so you are comfortable with the advice we give you
- Ask our advice before you make significant financial decisions (After is usually too late)
- Pay our account on the terms we agree upon
- Refer clients to us if you are happy with our service