We believe that professional relationships need to be based on mutual trust, mutual support, mutual respect and mutual integrity.

Our commitment to you:

  • We will return your emails and phone calls promptly
  • Free phone and email support so you can ask us anything at no extra cost
  • Up-front price quote before we start your job
  • We will meet the deadlines we agree with you. If there are circumstances outside our control, we will tell you well in advance.
  • We believe a problem isn’t solved, or a piece of work finished, until you are 100% delighted.
  • Proactive advice about concerns with your business or taxes

In return, please:

  • Tell us immediately if we do anything you are unhappy with. Your feedback is critical to our continuing to innovate and improve.
  • Give us all the information we need to do the work within the time frames we agree upon
  • Ask as many questions as you need, so you are comfortable with the advice we give you
  • Ask our advice before you make significant financial decisions (After is usually too late)
  • Pay our account on the terms we agree upon
  • Refer clients to us if you are happy with our service

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